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Sudexpress (EN)

At Sud Express, we take great care to ensure that each product photo accurately reflects the reality of the item. Our visuals are carefully captured to give you a true representation of the fabrics, cuts, and colours in our collections.However, slight variations in shade or appearance may occur depending on lighting conditions during the photoshoot or your screen settings.If you notice a significant difference between the product photo and the item you received, please don&#x2019;t hesitate to let us know &#x1F4AC;. Your feedback helps us continuously improve the presentation of our products and offer you an ever more transparent and enjoyable shopping experience.

At Sud Express, we take great care to ensure that each product photo accurately reflects the reality of the item. Our visuals are carefully captured to give you a true representation of the fabrics, cuts, and colours in our collections. However, slig

Are your product photos contractual?

Our products

How can I unsubscribe from the Sud Express newsletter?

How can I change or reset my Sud Express password?

How can I change the email address linked to my Sud Express account?

How do I delete my Sud Express account?

What is your personal data and privacy policy?

Why is my email address being rejected when creating a Sud Express account?

I’m not receiving the password reset email — what should I do?

How can I stop receiving all emails from Sud Express?

Personal account

Are items in my cart reserved?

Can I cancel or modify my order after it's been confirmed?

Can I get an invoice for my order?

Do I need to create an account to place an order?

Has my order been successfully placed?

I haven’t received my order yet, why?

My discount code isn’t working — what should I do?

My order is marked as delivered by Colissimo, but I haven’t received it

Do you offer gift wrapping?

Where can I track my orders and returns?

Can I place an order by phone?

Can I combine multiple orders into one?

My parcel is stuck or lost — what should I do?

I can't complete my order

Order

What payment methods are accepted on the Sud Express website?

Are payments secure?

Payment in Several Installments (3x without fees) with Alma

Can I benefit from tax deductibility online ?

Customs Fees, Taxes and VAT on Orders

Using a Sud Express Gift Card Online

Can I pay with a credit note online ?

I can't validate the payment, what can I do ?

Paying by cheque on the Sud Express website

Can I benefit from Tax Free on the Sud Express website?

Payments

What is the principle of the loyalty program?

I made a purchase but didn’t earn loyalty points, why?

How can I benefit from my birthday discount?

How do I join the Sud Express loyalty program online?

I joined the loyalty program in-store, how do I link it online?

Can I combine my loyalty program offers?

I haven’t received my loyalty voucher, what should I do?

What should I do if my loyalty voucher doesn’t work?

If I return an item paid with a loyalty voucher, will it be re-credited?

Do you offer a discount code for the first order?

Loyalty

What are the shipping costs ?

My delivered address is incorrect

Do you deliver abroad?

Is it possible to pick up my order from your warehouses?

What happens when i'm absent at delivery?

What are the delivery costs with Sud Express?

What are the delivery times at Sud Express?

What are the delivery countries at Sud Express?

Delivery

Are your products available in stock ?

Will you restock an item that’s no longer available online?

Which size should I choose ?

Where can I find your old collections ?

The items I am looking for does not appear on your website

Do you offer a service of alterations ?

Can I excange articles bought online ?

What is the return policy and process ?

I received my order but it contains one or more damaged items.

I received my order but one of the item(s) does not match my order

I haven't received my refund. Could you please inform me about this?

are delivery costs refunded if i return my order?

How will I be refunded?

How much time do I have to return an item?

Which parcel shop can I use to return my order?

How much are the return costs ?

The amount charged does not match my order, why?

Return & Refund

Is it possible to get delivery in store ?

Can I return my eshop in store ?

Which store is closet to me ?

Can I get a refund in store ?

My clothes present a defect of quality

Can I reserve an article in store ?

Stores

How to apply online ?

I'm a professional, I would like to offer you my services

You want to share your experience with us ?

Others

Are your product photos contractual?Updated 2 hours ago