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Contact-us by phone on weekdays from 10:00 to 13:00 to 14:00 to 17:00

Sudexpress (EN)

<div id="isPasted" style="margin: 0px; padding: 0px; border: 0px; box-sizing: border-box; color: rgb(0, 0, 0); font-family: proxima-nova, proximanova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: block;"><span style="font-family: Inter; font-size: 14px;">No, at this moment we do not offer any alterations service for online or in-store purchases.</span></div><p><br></p>

Do you offer a service of alterations ?

Our products

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How to change my email address on my account ?

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My e-mail address is refused at the creation of the account, why ?

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Personal account

Are the items in my shopping cart reserved ?

Can I cancel my order?

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My order is consider to be delivered on the Colissimo website but I haven't received it ?

My order is considered to be delivered to the point relay but is not there

It is possible to have a gift box ?

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Is it possible to order by phone ?

Order

Is it possible to pay by check?

Do you offer payment in several times ?

Can I benefit from tax deductibility online ?

Will I have to pay customs fees or taxes ?

Can I pay with a credit note online ?

What payment methods are accepted on the website?

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Are payments secure on the website ?

Payments

What's the loyalty program principle ?

I made a purchase but I didn't get points

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Can I combine my loyalty program offers?

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In case of a return, will my loyalty voucher be recredited?

Loyalty

What are the shipping costs ?

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Do you deliver abroad?

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What happens when i'm absent at delivery?

Delivery

Are your products available in stock ?

Are your picture contractual ?

Are you going to get restock on an unvailable item ?

Which size should I choose ?

Where can I find your old collections ?

How to create a wishlist ?

The items I am looking for does not appear on your website

Can I excange articles bought online ?

What is the return policy and process ?

I received my order but it contains one or more damaged items.

I received my order but one of the item(s) does not match my order

I haven't received my refund. Could you please inform me about this?

are delivery costs refunded if i return my order?

How will I be refunded?

How much time do I have to return an item?

Which parcel shop can I use to return my order?

How much are the return costs ?

The amount charged does not match my order, why?

Return & Refund

Is it possible to get delivery in store ?

Can I return my eshop in store ?

Which store is closet to me ?

Can I get a refund in store ?

My clothes present a defect of quality

Can I reserve an article in store ?

Stores

How to apply online ?

I'm a professional, I would like to offer you my services

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Others

Do you offer a service of alterations ?Updated a year ago