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Contact-us by phone on weekdays from 10:00 to 13:00 to 14:00 to 17:00

Sudexpress (EN)

Can&#x2019;t find the answer to your question in our FAQ? Our Sud Express customer service team will be happy to assist you!&#x1F4E9; Contact us at: <a data-start="347" data-end="402" rel="noopener">bonjour@sudexpress.com</a>We&#x2019;re here to help with:<ul data-start="433" data-end="550"><li data-start="433" data-end="458">Orders and deliveries</li><li data-start="459" data-end="494">Returns, exchanges, and refunds</li><li data-start="495" data-end="517">Sud Express stores</li><li data-start="518" data-end="550">Our collections and products</li></ul>Our team is available Monday to Friday, from 10 a.m. to 1 p.m. and 2 to 5 p.m. (CET), excluding public holidays.

Can’t find the answer to your question in our FAQ?Our Sud Express customer service team will be happy to assist you!. 📩 Contact us at: bonjour@sudexpress.com. We’re here to help with:. Orders and deliveries. Returns, exchanges, and refunds. Sud Expr

Need help? Our customer service is here for you

Others

I’m not receiving the password reset email — what should I do?

How can I unsubscribe from the Sud Express newsletter?

How can I change or reset my Sud Express password?

How do I delete my Sud Express account?

How can I change the email address linked to my Sud Express account?

What is your personal data and privacy policy?

Why is my email address being rejected when creating a Sud Express account?

How can I stop receiving all emails from Sud Express?

Personal account

Are items in my cart reserved?

Can I cancel or modify my order after it's been confirmed?

Can I get an invoice for my order?

Do I need to create an account to place an order?

Has my order been successfully placed?

I haven’t received my order yet, why?

My discount code isn’t working — what should I do?

My order is marked as delivered by Colissimo, but I haven’t received it

Do you offer gift wrapping?

Where can I track my orders and returns?

Can I place an order by phone?

Can I combine multiple orders into one?

My parcel is stuck or lost — what should I do?

I can't complete my order

Order

What payment methods are accepted on the Sud Express website?

Are payments secure?

Payment in Several Installments (3x without fees) with Alma

Can I benefit from tax deductibility online ?

Customs Fees, Taxes and VAT on Orders

Using a Sud Express Gift Card Online

Can I pay with a credit note online ?

I can't validate the payment, what can I do ?

Paying by cheque on the Sud Express website

Can I benefit from Tax Free on the Sud Express website?

Payments

What is the principle of the loyalty program?

I made a purchase but didn’t earn loyalty points, why?

How can I benefit from my birthday discount?

How do I join the Sud Express loyalty program online?

I joined the loyalty program in-store, how do I link it online?

Can I combine my loyalty program offers?

I haven’t received my loyalty voucher, what should I do?

What should I do if my loyalty voucher doesn’t work?

If I return an item paid with a loyalty voucher, will it be re-credited?

Do you offer a discount code for the first order?

Loyalty

What are the shipping costs ?

My delivered address is incorrect

Do you deliver abroad?

Is it possible to pick up my order from your warehouses?

What happens when i'm absent at delivery?

What are the delivery costs with Sud Express?

What are the delivery times at Sud Express?

What are the delivery countries at Sud Express?

Delivery

Are your products available in stock ?

Are your product photos contractual?

Will you restock an item that’s no longer available online?

Which size should I choose ?

Where can I find your old collections ?

The items I am looking for does not appear on your website

Do you offer an alteration service?

I can’t find my size XS or XL

Are your jackets waterproof?

I have a question about a product

Where are your clothes made?

Our products

Can I make an exchange online?

What is the return policy and process ?

I received my order but it contains one or more damaged items.

I received my order, but one of the items is incorrect

I haven’t received my refund — can you give me an update?

Are shipping fees refunded if I return my order?

How will I be refunded?

How long do I have to return an item?

Which pickup point can I use to return my order?

How much are the return shipping costs?

The amount charged doesn’t match my order total — why?

Are sale items refundable?

Return & Refund

Is in-store delivery available?

Can I return my eshop in store ?

Which Sud Express boutique is closest to me?

Can I get a refund for an in-store purchase?

My item has a quality defect (in-store purchase)

Can I reserve an article in store ?

Stores

How to apply online ?

Are you a professional? Let’s collaborate

What are the terms and conditions of the current offer?

How to join our WhatsApp channel La Parenthèse Ensoleillée

Comment changer la langue du site ?

Need help? Our customer service is here for youUpdated 2 months ago