Has my order been successfully placed?Updated a day ago

✅ If your order has been confirmed, you will receive a confirmation email within a few minutes after the payment is validated.

📩 Tip: If you don’t see the email in your inbox, make sure to check your spam or junk folder.

🔎 How to check your order status:

• Log in to your Sud Express customer account

• Go to the “My Orders” section

• Your order will appear with the status “Being prepared” if it has been successfully registered

❌ No email received? Nothing showing in your account?

If you don’t see any confirmation and nothing appears in your customer area, this means the order was not completed.
In this case:

• Your bank account will not be charged

• You can safely try placing your order again

💡 Important tip:

After confirming your payment (e.g., via your banking app), make sure to return to the Sud Express website to finalize your order.
👉 Without this final step, your order cannot be processed.

Need assistance or want to double-check?
📞 +33 1 42 33 94 94
📩 [email protected]