Order

Are the items in my shopping cart reserved ?

Please be aware that the items in your cart are not automatically reserved.

Can I cancel my order?

Once your order has been confirmed, we can no longer cancel it or modify its content (adding or removing an item) and delivery information*. In order to obtain a refund please refer to our return policy. We encourage you to check your personal inform

Can I have an invoice ?

Your invoice is available in your customer account, under the "My purchases" tab. The download icon will only be available when the status of your order is "shipped"

Do I need to create an account to order ?

It is possible for you to place an order as a guest, without creating an account. However, you will not be able to track your order. We invite you to sign in and create an account in order to : - save your addresses and order more quickly- save your

Has my order been correctly registred ?

You will receive an e-mail few minutes after your payment is valid. Do not hesitate to check your junk mail if you do not see our e-mail. You will find your order on your customer account, in the tab "my orders". You will also find its status "order

I still haven't received my order, why?

Before initiating an inquiry, please ensure that you have received the order confirmation email. Then, visit your customer account to check its status. If it is marked as "in preparation," it means it is currently being prepared and has not yet been

My discount code doesn't work

Did you enter the code correctly? Our codes are sensitive to spelling errors,The discount code is associated with a special operation, check that the conditions are respected hereWe strongly recommend that you finalize your order immediately after en

My order is consider to be delivered on the Colissimo website but I haven't received it ?

Before initiating the investigation process with Colissimo, please ensure that no member of your family (or neighbor, or caretaker) has received the package on your behalf, or that the package has not been deposited at your local post office. Initial

My order is considered to be delivered to the point relay but is not there

Before initiating the investigation process with the relevant pick-up point, please ensure that you have visited the designated pick-up location indicated on the online tracking. Due to the deactivation of certain pick-up points, it sometimes happens

It is possible to have a gift box ?

We do not offer gift wrapping services, but we take special care in preparing your orders. Therefore, our items are wrapped in tissue paper (except during periods of commercial operations).

Where can I track my orders and returns ?

You can view your orders history and your returns in your customer area- Status "in preparation": your order is being prepared by our logistics team. It has not yet been handed over to the carrier. The time of preparation of your order is 48h-72h and

Is it possible to order by phone ?

To ensure optimal transaction security, our e-shop only accepts online payments by credit card, Alma and Paypal. You can not order by phone or email. Payment by credit card is fully managed on the secure site of our bank (HSBC). This implies that non