My discount code isn’t working — what should I do?Updated a month ago

🎁 You’ve entered a promo code, but it doesn’t apply? Here’s how to troubleshoot the issue:

✅ Check the following:

1️⃣ Is the code entered correctly?
Discount codes are case-sensitive and may fail due to a typo, extra space, or incorrect character.
👉 We recommend copying and pasting the code exactly as received.

2️⃣ Is the code still valid and applicable?
If your discount code is linked to specific offers (private sales, welcome offer, birthday promo, etc.).
Check that you meet the terms and conditions:

• Valid date range

• Minimum purchase amount

• Eligible products or collections

3️⃣ Are you signed in with the correct email address?
Some promo codes are personal and non-transferable. Make sure you’re logged in with the same email address that received the offer.

Promo codes may expire during checkout if the page is refreshed or left idle too long.
👉 We recommend completing your order immediately after entering the code.

❗Important Notes:

• We are unable to apply a promo code retroactively after an order is confirmed

• We do not accept claims for incorrect use, forgotten application, or technical issues related to discount codes

📩 Need help?

Our Customer Service team can help verify your code before completing your order:
📞 +33 1 42 33 94 94
📩 [email protected]