I haven’t received my order yet, why?Updated a day ago

Before opening an investigation, please check the following:

1️⃣ Did you receive your order confirmation email?
This email confirms that your order was successfully placed.

2️⃣ Check your order status in your customer account:

• If the status is “Being prepared”, your order is currently being processed in our warehouse.

• The standard preparation time is 72 business hours (excluding week-ends and holidays).

3️⃣ Extended preparation times?
During sales events, private sales, or special promotions, preparation times may be extended by 2 to 3 additional days.

4️⃣ If the status is “Shipped”:
Your order has been handed over to the carrier. You can track your package using the tracking link sent by email.

5️⃣ Package marked as delivered but not received?
Please contact our Customer Service immediately:
📞 +33 1 42 33 94 94
📩 [email protected]

💡 Tip:

Keep your order number handy to speed up the assistance process.

Need help? Our Customer Service team is here to assist you with any questions.