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Sudexpress (EN)

&#x2757; Your items appear to be in stock on the website, but you receive an error message when finalizing your order, especially when entering your shipping address?<hr data-start="238" data-end="241"><h3 data-start="243" data-end="268" id="why-does-this-happen">Why does this happen?</h3><ul data-start="270" data-end="644"><li data-start="270" data-end="423">In mainland France, if an item is out of stock at our main warehouse, it can be shipped from a local store using our Ship From Store service.</li><li data-start="424" data-end="491">This service is not available for international deliveries.</li><li data-start="492" data-end="644">Therefore, some items may show as available on our website but will actually be unavailable once you enter a shipping address outside mainland France.</li></ul><hr data-start="646" data-end="649"><h3 data-start="651" data-end="675" id="international-orders">International orders</h3>&#x1F4E6; Orders shipped internationally are exclusively processed and dispatched from our central warehouse.&#x26A0;&#xFE0F; If an item is out of stock at this warehouse, it will not be available for international shipping&#x2014;even if it still appears in stock on the website.

❗ Your items appear to be in stock on the website, but you receive an error message when finalizing your order, especially when entering your shipping address?. In mainland France, if an item is out of stock at our main warehouse, it can be shipped f

I can't complete my order

Order

How can I unsubscribe from the Sud Express newsletter?

How can I change or reset my Sud Express password?

How can I change the email address linked to my Sud Express account?

How do I delete my Sud Express account?

What is your personal data and privacy policy?

Why is my email address being rejected when creating a Sud Express account?

I’m not receiving the password reset email — what should I do?

How can I stop receiving all emails from Sud Express?

Personal account

Are items in my cart reserved?

Can I cancel or modify my order after it's been confirmed?

Can I get an invoice for my order?

Do I need to create an account to place an order?

Has my order been successfully placed?

I haven’t received my order yet, why?

My discount code isn’t working — what should I do?

My order is marked as delivered by Colissimo, but I haven’t received it

Do you offer gift wrapping?

Where can I track my orders and returns?

Can I place an order by phone?

Can I combine multiple orders into one?

My parcel is stuck or lost — what should I do?

What payment methods are accepted on the Sud Express website?

Are payments secure?

Payment in Several Installments (3x without fees) with Alma

Can I benefit from tax deductibility online ?

Will I have to pay customs fees or taxes ?

Using a Sud Express Gift Card Online

Can I pay with a credit note online ?

I can't validate the payment, what can I do ?

Is it possible to pay by check?

Payments

What's the loyalty program principle ?

I made a purchase but I didn't get points

How can I get my anniversary discount ?

How to join the loyalty program online?

I have a loyalty account in store. How do I combine it to my online account ?

Can I combine my loyalty program offers?

I am not receiving my loyalty voucher, who should I contact?

What should I do if my loyalty voucher isn't working?

In case of a return, will my loyalty voucher be recredited?

Loyalty

What are the shipping costs ?

My delivered address is incorrect

Do you deliver abroad?

Is it possible to pick up my order from your warehouses?

What happens when i'm absent at delivery?

Delivery

Are your products available in stock ?

Are your picture contractual ?

Are you going to get restock on an unvailable item ?

Which size should I choose ?

Where can I find your old collections ?

The items I am looking for does not appear on your website

Do you offer a service of alterations ?

Our products

Can I excange articles bought online ?

What is the return policy and process ?

I received my order but it contains one or more damaged items.

I received my order but one of the item(s) does not match my order

I haven't received my refund. Could you please inform me about this?

are delivery costs refunded if i return my order?

How will I be refunded?

How much time do I have to return an item?

Which parcel shop can I use to return my order?

How much are the return costs ?

The amount charged does not match my order, why?

Return & Refund

Is it possible to get delivery in store ?

Can I return my eshop in store ?

Which store is closet to me ?

Can I get a refund in store ?

My clothes present a defect of quality

Can I reserve an article in store ?

Stores

How to apply online ?

I'm a professional, I would like to offer you my services

You want to share your experience with us ?

Others

Why does this happen?

International orders

I can't complete my orderUpdated a day ago

Why does this happen?

International orders