My parcel is stuck or lost — what should I do?Updated a day ago

📦 If your parcel hasn't moved in several days according to the tracking link, it may be delayed, blocked, or lost. Here's what you can do.

🔍 Step 1: Check the current status of your delivery

Use the tracking number received by email when your order was shipped.
If there’s no update for more than 4 business days, your parcel may be stuck or lost in transit.

🚚 Step 2: How to request an investigation based on the carrier

🔵 If your parcel was shipped via Chronopost:

1. Go to: www.chronopost.fr/en/track-your-parcel

2. Enter your tracking number

3. If the status hasn’t changed for several days, contact Chronopost customer service:
   📞 +33 969 391 391 (non-premium number)

4. Provide your tracking number, your contact details, and the shipping date

🟣 If your parcel was shipped via Mondial Relay:

1. Go to: mondialrelay.fr/suivi-de-colis

2. Enter your parcel number

3. If the tracking has no updates, you can:

   • Use their online contact form

   • Or call 📞 +33 9 69 32 23 32 (non-premium rate number)

📩 Step 3: Contact Sud Express Customer Service

If the issue remains unresolved or you're unable to reach the carrier, feel free to contact us directly.
Please include:

• Your order number

• Your tracking number

• The name of the shipping carrier

📞 +33 1 42 33 94 94
📩 [email protected]