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Sudexpress (EN)

&#x1F449; If you are a member of the Sud Express Loyalty Program, you will receive a personalized email on your birthday with your exclusive offer and its conditions of use. &#x1F382;&#x2728;<h2 data-start="451" data-end="486" id="how-to-use-your-birthday-offer">How to use your birthday offer</h2><ul data-start="487" data-end="770"><li data-start="487" data-end="559">&#x1F4E9; The discount code is sent directly by email on your birthday.</li><li data-start="560" data-end="676">&#x1F511; To activate it, log in to your customer account using the same email address that received the offer.</li><li data-start="677" data-end="770">&#x2705; The code can only be used once, according to the conditions specified in the email.</li></ul><h2 data-start="772" data-end="790" id="special-cases">Special cases</h2><ul data-start="791" data-end="1009"><li data-start="791" data-end="1009">&#x1F5D3;&#xFE0F; If your account was created&#xA0;after your birthday date, the system cannot generate the offer automatically. &#x1F449; In this case, please contact our Customer Service at <a data-start="967" data-end="989" rel="noopener">bonjour@sudexpress.com</a> for assistance.</li></ul><h2 data-start="1011" data-end="1026" id="in-summary">In summary</h2>&#x1F449; Your birthday discount is sent by email on your birthday. Log in with the same email to use it online. If your account was created after your birthday, contact Customer Service.

👉 If you are a member of the Sud Express Loyalty Program, you will receive a personalized email on your birthday with your exclusive offer and its conditions of use. 🎂✨. 📩 The discount code is sent directly by email on your birthday. 🔑 To activat

How can I benefit from my birthday discount?

Loyalty

How can I unsubscribe from the Sud Express newsletter?

How can I change or reset my Sud Express password?

How can I change the email address linked to my Sud Express account?

How do I delete my Sud Express account?

What is your personal data and privacy policy?

Why is my email address being rejected when creating a Sud Express account?

I’m not receiving the password reset email — what should I do?

How can I stop receiving all emails from Sud Express?

Personal account

Are items in my cart reserved?

Can I cancel or modify my order after it's been confirmed?

Can I get an invoice for my order?

Do I need to create an account to place an order?

Has my order been successfully placed?

I haven’t received my order yet, why?

My discount code isn’t working — what should I do?

My order is marked as delivered by Colissimo, but I haven’t received it

Do you offer gift wrapping?

Where can I track my orders and returns?

Can I place an order by phone?

Can I combine multiple orders into one?

My parcel is stuck or lost — what should I do?

I can't complete my order

Order

What payment methods are accepted on the Sud Express website?

Are payments secure?

Payment in Several Installments (3x without fees) with Alma

Can I benefit from tax deductibility online ?

Customs Fees, Taxes and VAT on Orders

Using a Sud Express Gift Card Online

Can I pay with a credit note online ?

I can't validate the payment, what can I do ?

Paying by cheque on the Sud Express website

Can I benefit from Tax Free on the Sud Express website?

Payments

What is the principle of the loyalty program?

I made a purchase but didn’t earn loyalty points, why?

How do I join the Sud Express loyalty program online?

I joined the loyalty program in-store, how do I link it online?

Can I combine my loyalty program offers?

I haven’t received my loyalty voucher, what should I do?

What should I do if my loyalty voucher doesn’t work?

In case of a return, will my loyalty voucher be recredited?

Do you offer a discount code for the first order?

What are the shipping costs ?

My delivered address is incorrect

Do you deliver abroad?

Is it possible to pick up my order from your warehouses?

What happens when i'm absent at delivery?

Delivery

Are your products available in stock ?

Are your picture contractual ?

Are you going to get restock on an unvailable item ?

Which size should I choose ?

Where can I find your old collections ?

The items I am looking for does not appear on your website

Do you offer a service of alterations ?

Our products

Can I excange articles bought online ?

What is the return policy and process ?

I received my order but it contains one or more damaged items.

I received my order but one of the item(s) does not match my order

I haven't received my refund. Could you please inform me about this?

are delivery costs refunded if i return my order?

How will I be refunded?

How much time do I have to return an item?

Which parcel shop can I use to return my order?

How much are the return costs ?

The amount charged does not match my order, why?

Return & Refund

Is it possible to get delivery in store ?

Can I return my eshop in store ?

Which store is closet to me ?

Can I get a refund in store ?

My clothes present a defect of quality

Can I reserve an article in store ?

Stores

How to apply online ?

I'm a professional, I would like to offer you my services

You want to share your experience with us ?

Others

How to use your birthday offer

Special cases

In summary

How can I benefit from my birthday discount?Updated 20 hours ago

How to use your birthday offer

Special cases

In summary