Loyalty
What is the principle of the loyalty program?
👉 By joining the Sud Express Loyalty Program, you earn points with every purchase:✨ 1 point = €1 spent* (excluding promotions, discounts and sale items). 🎁 €10 reward after your first purchase. 💳 300 points = a €20 voucher valid for 6 months**. 🌟
I made a purchase but didn’t earn loyalty points, why?
👉 According to the conditions of the Sud Express Loyalty Program, some purchases are not eligible for earning points. ❌ Sale items. ❌ Discounted items. ❌ Promotional items or purchases with a special commercial offer. If your purchase concerned a fu
How can I benefit from my birthday discount?
👉 If you are a member of the Sud Express Loyalty Program, you will receive a personalized email on your birthday with your exclusive offer and its conditions of use. 🎂✨. 📩 The discount code is sent directly by email on your birthday. 🔑 To activat
How do I join the Sud Express loyalty program online?
👉 It’s very easy: when placing an order on our online boutique, simply tick the box to join the loyalty program. Add your items to the cart and proceed to checkout. Tick the box “Join the program” at the payment step. Your loyalty account will be cr
I joined the loyalty program in-store, how do I link it online?
👉 It’s very simple: when you signed up in-store, you provided an email address.Just use that same email address to create or log into your account on sudexpress.fr. ✅ This way, your loyalty account is automatically recognized online and all your ben
Can I combine my loyalty program offers?
👉 No. Sud Express loyalty offers and benefits cannot be combined with each other when placing an online order. ❌ Loyalty vouchers cannot be used together with another promotional offer. ❌ Special discounts linked to the loyalty program cannot be com
I haven’t received my loyalty voucher, what should I do?
👉 If you have reached the threshold required to unlock a loyalty voucher, it is sent to you by email the day after your purchase. 📧 Make sure the email address provided in-store is correct. 📂 Check your spam / junk mail folder: the email may be th
What should I do if my loyalty voucher doesn’t work?
👉 Your Sud Express loyalty vouchers are valid across the entire online boutique, except on sale, discounted or promotional items. ❌ Loyalty vouchers cannot be combined with each other. ❌ They cannot be used together with another promotional offer. ✅
If I return an item paid with a loyalty voucher, will it be re-credited?
👉 No. A loyalty voucher used for payment cannot be re-credited in case of a return. 🔄 Items paid with a loyalty voucher are refunded based on the net amount actually paid (after any discount). ❌ The loyalty voucher used is not refunded or reissued.
Do you offer a discount code for the first order?
👉 No. Sud Express does not provide a specific promo code for your very first order. ✨ However, by joining the loyalty program after your first purchase, you will automatically receive a €10 welcome voucher. 💳 Valid for 6 months. 🌐 Usable online on