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Loyalty

What's the loyalty program principle ?

By joining the loyalty program, you can accumulate points as you make purchases. You earn 1 point for every euro spent ✨. Benefits of the loyalty program:. *Valid for 6 months and can be used both in-store and online. Vouchers are cumulative, but onl

I made a purchase but I didn't get points

We're very sorry but, according to our loyalty program conditions, items on sale, promotion or bought during sales or in promotion are not eligible to our loyality program. If your purchase contained an item eligible to the loyalty program and you st

How can I get my anniversary discount ?

An e-mail will be sent on your birthday with a special offer. You will find the conditions inside this same e-mail.

How to join the loyalty program online?

When placing an order on the online store, you can join our loyalty program by checking the designated box. A confirmation email will be sent to you to confirm the creation of your loyalty account.

I have a loyalty account in store. How do I combine it to my online account ?

You simply need to indicate an e-mail when you create your customer account in one of your stores. To be automatically authentified on our e-shop, as a member of our loyalty program, please use the same e-mail you used in our stores.

Can I combine my loyalty program offers?

No, you can not accumulate a loyality offer with a loyalty advantage on our e-shop.Unless it is specifically written so.

I am not receiving my loyalty voucher, who should I contact?

If you have reached a threshold to trigger a voucher, it will be sent to you by email the day after your purchase. If your email address is correct and you are still subscribed, we suggest contacting our customer service at the email address: bonjour

What should I do if my loyalty voucher isn't working?

Your loyalty vouchers are valid on our entire online store, except for products already benefiting from a discount or promotion. Please note that vouchers cannot be combined with each other on our website.

In case of a return, will my loyalty voucher be recredited?

If an item paid for with a loyalty voucher is returned, the voucher will not be recredited. Items paid for using a loyalty voucher will be refunded based on the net amount paid (after the discount). In case of a return, the points corresponding to th