I made a purchase but didn’t earn loyalty points, why?Updated 19 hours ago

👉 According to the conditions of the Sud Express Loyalty Program, some purchases are not eligible for earning points.

Purchases not eligible for loyalty points

• ❌ Sale items

• ❌ Discounted items

• ❌ Promotional items or purchases with a special commercial offer

What if my purchase should have earned points?

• If your purchase concerned a full-price item (not on sale or discounted), your points should have been credited.

• In this case, please contact our Customer Service at [email protected].

In summary

👉 Sale, discounted or promotional items do not generate loyalty points. For full-price purchases not credited correctly, you can request an adjustment by emailing [email protected].