I haven’t received my loyalty voucher, what should I do?Updated 19 hours ago

👉 If you have reached the threshold required to unlock a loyalty voucher, it is sent to you by email the day after your purchase.

Checks to perform

• 📧 Make sure the email address provided in-store is correct.

• 📂 Check your spam / junk mail folder: the email may be there.

• 📰 If you have unsubscribed from our communications, you will no longer receive emails – including loyalty vouchers.

If you still haven’t received your voucher

• Confirm that your email address is correct and that you are subscribed to our communications.

• 👉 If the problem persists, please contact our Customer Service at [email protected].

Good to know

• ✅ Your loyalty voucher is still valid in-store, it can be retrieved at checkout once you identify yourself.

• ✅ You can also find it in your customer account, under the “My Loyalty Space” section.

In summary

👉 If you don’t receive your voucher, check your email, spam folder and newsletter subscription. If necessary, contact Customer Service. Your voucher remains valid in-store and is also accessible in your online loyalty account.