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Contact-us by phone on weekdays from 10:00 to 13:00 to 14:00 to 17:00

Sudexpress (EN)

<p><span id="isPasted" style="color: rgb(13, 13, 13); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once your return is processed by our logistics team, the refund is directly issued to the bank account linked to the credit card you used to make your purchase. We encourage you to check your bank statement, or PayPal account, or Alma account.</span> </p>

Once your return is processed by our logistics team, the refund is directly issued to the bank account linked to the credit card you used to make your purchase. We encourage you to check your bank statement, or PayPal account, or Alma account.

How will I be refunded?

Return & Refund

How to unscribe from the newsletter ?

How can I change my password ?

How to change my email address on my account ?

How to delete my account ?

What is your policy regarding personal data?

My e-mail address is refused at the creation of the account, why ?

I can't reset my password

Personal account

Are the items in my shopping cart reserved ?

Can I cancel my order?

Can I have an invoice ?

Do I need to create an account to order ?

Has my order been correctly registred ?

I still haven't received my order, why?

My discount code doesn't work

My order is consider to be delivered on the Colissimo website but I haven't received it ?

My order is considered to be delivered to the point relay but is not there

It is possible to have a gift box ?

Where can I track my orders and returns ?

Is it possible to order by phone ?

Order

Is it possible to pay by check?

Do you offer payment in several times ?

Can I benefit from tax deductibility online ?

Will I have to pay customs fees or taxes ?

Can I pay with a credit note online ?

What payment methods are accepted on the website?

I can't validate the payment, what can I do ?

Are payments secure on the website ?

Payments

What's the loyalty program principle ?

I made a purchase but I didn't get points

How can I get my anniversary discount ?

How to join the loyalty program online?

I have a loyalty account in store. How do I combine it to my online account ?

Can I combine my loyalty program offers?

I am not receiving my loyalty voucher, who should I contact?

What should I do if my loyalty voucher isn't working?

In case of a return, will my loyalty voucher be recredited?

Loyalty

What are the shipping costs ?

My delivered address is incorrect

Do you deliver abroad?

Is it possible to pick up my order from your warehouses?

What happens when i'm absent at delivery?

Delivery

Are your products available in stock ?

Are your picture contractual ?

Are you going to get restock on an unvailable item ?

Which size should I choose ?

Where can I find your old collections ?

How to create a wishlist ?

The items I am looking for does not appear on your website

Do you offer a service of alterations ?

Our products

Can I excange articles bought online ?

What is the return policy and process ?

I received my order but it contains one or more damaged items.

I received my order but one of the item(s) does not match my order

I haven't received my refund. Could you please inform me about this?

are delivery costs refunded if i return my order?

How much time do I have to return an item?

Which parcel shop can I use to return my order?

How much are the return costs ?

The amount charged does not match my order, why?

Is it possible to get delivery in store ?

Can I return my eshop in store ?

Which store is closet to me ?

Can I get a refund in store ?

My clothes present a defect of quality

Can I reserve an article in store ?

Stores

How to apply online ?

I'm a professional, I would like to offer you my services

You want to share your experience with us ?

Others

How will I be refunded?Updated a year ago