Return & Refund

Can I excange articles bought online ?

* The return fees might be at your charge depending on the country and mode of delivery. In case of re-order the delivery fees will be at your charge.

What is the return policy and process ?

We thank you for your order and we regret that it does not give you complete satisfaction. Here is the procedure to make an online return:. 1️⃣ Click on the following link: RETURN REQUEST 2️⃣ Enter your order number and email address.3️⃣ Once logged

I received my order but it contains one or more damaged items.

Thank you for your order, and we apologize for this incident. Despite the care we take in crafting and preparing our products, if an item does not meet your quality standards, we invite you to fill out the contact form with the following details:. Yo

I received my order but one of the item(s) does not match my order

Thank you for your order, and we apologize for this incident. If despite our careful attention to order preparation, an error has occurred in your package, we invite you to fill out the form specifying:. You can also send us this information directly

I haven't received my refund. Could you please inform me about this?

It typically takes 10 to 15 business days for your parcel to be returned to us by the carrier and processed by our warehouse. Merchandise is only processed upon receipt at our warehouse. You will then receive an email confirming that the refund has b

are delivery costs refunded if i return my order?

If the entire order is returned, we will also refund the full delivery costs of the order. In the case of a partial return, delivery costs are not refunded, as a delivery has been made. Return costs, if borne by the customer in the case of internatio

How will I be refunded?

Once your return is processed by our logistics team, the refund is directly issued to the bank account linked to the credit card you used to make your purchase. We encourage you to check your bank statement, or PayPal account, or Alma account.

How much time do I have to return an item?

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a period of 14 days to exercise your right of withdrawal without having to justify any reason. The deadline starts from the day you receive your order. The postmark

Which parcel shop can I use to return my order?

For a delivery in France : If you choose a pick-up delivery, you can return your package in any collect point of "Mondial Relay". You can find the addresses of Mondial Relay pick-up points on the following website : Mondial Relay - Expert de la livra

How much are the return costs ?

In Metropolitan France, the returns are offered without minimum order. The returns are offered with the carrier Mondial Relay.If you choose a delivery through Colissimo or DHL, returns fees are at your charge. Prices may vary, depending on the weight

The amount charged does not match my order, why?

If despite our efforts, one or more item(s) from your order are not shipped, we sincerely apologize. These products will not be shipped subsequently. When you place your order, an authorization is made on your bank account. The payment is processed u