I received my order, but one of the items is incorrectUpdated 22 days ago

Thank you for your order — we’re truly sorry for this mistake 💫
Despite the great care we take when preparing each parcel, a mix-up may occasionally occur.
Here’s how to help us resolve the issue quickly 👇

🔎 Steps to follow

1️⃣ Fill out the contact form and include:

• the item you originally ordered (product name or reference),

• the item you received instead (reference shown on the inner label),

• and a photo of the item received to help us identify it easily.

Alternatively, you can send these details directly to:
📩 [email protected]

🧾 What happens next

Our customer service team will get back to you as soon as possible with the return instructions and information on how to receive the correct item.

We sincerely apologize for this inconvenience and thank you for your understanding and loyalty.