I received my order but it contains one or more damaged items.Updated 25 days ago

Thank you for your order, and we’re truly sorry for this inconvenience 💫
At Sud Express, we take great care in the design, manufacturing, and preparation of every product before shipment.
If, despite our attention, you’ve received a damaged or defective item, here’s what to do 👇

🔎 Steps to follow

1️⃣ Fill out the contact form and include:

• your order number,

• the name of the item (found on the label sewn inside the garment),

• a brief description of the issue,

• and photos clearly showing the defect.

Alternatively, you can send this information directly to:
📩 [email protected]

🧾 After reviewing your request

Our team will carefully review your case as quickly as possible.
👉 If the defect is confirmed, a prepaid return label will be sent to you by email.
⚠️ Please make sure to contact us before returning the product to ensure that the return shipping costs are covered.

If you have refused delivery due to visible damage to the parcel, please also include this information in your message.