I’m not receiving the password reset email — what should I do?Updated 2 hours ago

This may be because your account has not yet been activated online.

Common situations where this may happen:

🛍️ You placed an order as a guest: No permanent customer account was created.

🔐 You created your account using a social login (Google, Facebook): In this case, no password was set. To log in, simply use the corresponding social media login button on the login page.

🏬 Your account was created in-store: If you use the same email address, your accounts are unified. Activating your account online is the final step in the process.

✅ How to activate your Sud Express online account:

1️⃣ Check your inbox for an email inviting you to activate your account.
📩 This activation email may have been sent automatically if your email address is already known to our system (e.g. from a previous order or in-store account).

2️⃣ If you haven’t received the activation email, click on “Create an account” on the login page. By entering your personal information, you’ll receive an email to activate your online account.

3️⃣ Still not working? Don’t hesitate to contact our Customer Service to request a new activation link.

💡 Tip: Be sure to check your spam or junk folder — the email may have been filtered there.

Need help?
Our Customer Service team is here to assist you:
📞 +33 1 42 33 94 94
📩 [email protected]