I still haven't received my order, why?Updated a year ago

Before initiating an inquiry, please ensure that you have received the order confirmation email. Then, visit your customer account to check its status. If it is marked as "in preparation," it means it is currently being prepared and has not yet been shipped. The preparation time in our warehouse is 72 business hours*. If this time frame is exceeded, we invite you to contact us via the form here or by phone at 01 42 33 94 94. If your order status is "shipped," it means it has been successfully handed over to the carrier of your choice. If the tracking of your package indicates that it has been delivered and you have not received it, please contact our customer service at 01 42 33 94 94 or at the following address: [email protected]

**The preparation times for your order may be extended by 2 to 3 days during commercial operations periods (sales, private sales, outlet, special days, etc.).