My item has a quality defect (in-store purchase)Updated 25 days ago

We’re truly sorry that your item did not meet your expectations 💫
At Sud Express, we take great care in the design and craftsmanship of our collections.
If you notice a quality issue with an item purchased in-store, here’s what to do 👇

🛍️ For a current collection item

Please visit the Sud Express boutique where you made your purchase, bringing your item and receipt with you.
Our store advisors will examine the product and provide the most suitable solution.
If further analysis is required, your request will be forwarded to our Quality Department for review.

🧾 For an item from a previous collection

Please contact us at [email protected] and include the following details:

• your receipt, or if unavailable, the date and store of purchase,

• the product name, size, and color (found on the inner label),

• a detailed description of the issue,

• and photos clearly showing the defect.

Our team will get back to you promptly with the most appropriate solution.